| | How do I log in?
To log in you need to enter the email address you used to create your account in the appropriate space. In the space below enter the password you created when you first created your new member account. To have your browser remember your access info the next time you log in check the Remember my login checkbox. If you have forgotten your password click the link Forgot Password. Completing the form will send a new password to your email address.
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| | I forgot my password.
Passwords may be retrieved by click the Forgotten Password link on the home page. Completing the form will send a new password to your email address. We recommend changing the password after you log in to the system.
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| | How do I change my password?
After you log in you can access your personal account info by the My Account Settings tab at the top. Select Edit My Profile under Accound Settings change your password or update any other account information.
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| | What is the alias field used for?
Your alias is used to protect your privacy. When posting to the discussion forum, your alias will be displayed. This prevents your email address or other identifying information from being displayed.
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| | Do I need special software to view your training materials? Our site uses Adobe's Flash and Reader. Both programs can be downloaded free from the Adobe web site. No additional software is required.
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| | I’m interested in a program but I would like to try it first. Do you have a demo available?
Absolutely, demos may be accessed by clicking ‘view all demos’ on the program listing page.
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| | How do I purchase a program? Programs may be purchased by selecting an available program from the program listing page - www.irisedonline.com.
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| | What is a license key?
A license key is a 16-digit ID that identifies what program(s) you have purchased, the date of purchase, and the terms of the subscription. You will only need to use the license key the first time you access a program.
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| | Using A Wireless Connection.
You may encounter some difficulty when using a wireless connection (also known as WiFi). The quality of the connection is important. As with any internet connection the speed varies depending on the strength of the signal you are receiving at the time you view the program videos. Some problems you may encounter will be in streaming the videos smoothly. The video may will look choppy and the audio will be intermittent.
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| | Can I access my program on multiple computers?
Yes, our training is designed to be accessible 24/7 from any computer with a high-speed internet connection.
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| | Can I share my login information with my coworker?
Sorry, but no. Our pricing structure is designed so that one user can use one license. If multiple people are allowed to use a single login, our cost structure would change and we would have to change our pricing structure. See our terms of use for further details. If you would like to purchase multiple accounts, please call us for a quote.
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| | I am part of an organization and would like to purchase a subscription?
Great! We offer various pricing options depending on the subscription length and the number of licenses needed. For a comprehensive quote, please call us.
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| | What is a Web browser?
A Web browser is the program you use for the Internet. Programs such as Internet Explorer, Firefox, Mozilla, Netscape, or Safari, are all Web browsers.
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| | If you have any problems or questions please contact our technical support staff at support@irisedonline.com. When submitting a suggestion, question or reporting a problem, please include the following information: |
| - The nature of your problem, such as problem logging in, remembering password or problem with a program (please list the program).
- If you are having technical problems please include the computer operating system you are using. For example, Windows XP, Windows VISTA, Mac OS 10, etc.
- If you are having technical problems please include the name of the browser you are using to view the program. For example, Internet Explorer, Firefox, Safari, etc.
| Thank you for including this information. It will greatly assist our ability to help you enjoy your program viewing. | |